PHP Classes

PHP easy ticket and help system: Manage help desk ticket submissions

Recommend this page to a friend!
  Info   View files View files (15)   DownloadInstall with Composer Download .zip   Reputation   Support forum (8)   Blog (1)    
Ratings Unique User Downloads Download Rankings
StarStarStar 40%Total: 3,072 All time: 1,179 This week: 171Up
Version License PHP version Categories
phpticket 1.1GNU General Publi...4Databases, Content management
Description 

Author

This package can be used to manage help desk ticket submissions.

It can manage help desk tickets that are stored in a MySQL database.

The class can perform several types of operations on the tickets, like: manage user login sessions, display submitted tickets, mark tickets as read, reply to tickets, submit new tickets, delete tickets, send ticket interaction e-mail messages, etc..
Package has been updated as of 11/2/2011 to version 1.1. major changes made and has been tested 100% thanks to all for recent feed back keep it coming.

Innovation Award
PHP Programming Innovation award nominee
February 2009
Number 5


Prize: One license of ScriptCase Enterprise edition
Most sites need to provide support to their users.

This package provides a basic help desk solution that can be used to manage user support requests in PHP.

Manuel Lemos
Picture of Lee J
Name: Lee J <contact>
Classes: 6 packages by
Country: Australia Australia
Age: 40
All time rank: 4064 in Australia Australia
Week rank: 654 Down9 in Australia Australia Down
Innovation award
Innovation award
Nominee: 2x

  Files folder image Files  
File Role Description
Files folder imagedata (5 files)
Files folder imagemail_temps (5 files)
Accessible without login Plain text file adm.php Example admin control page for the ticket system
Accessible without login Plain text file index.php Appl. main example class file
Accessible without login Plain text file install_lite.php Appl. main installer script for the mysql data base
Accessible without login Plain text file license.txt Lic. in class license file
Accessible without login Plain text file sql.sql Data sql data base file

  Files folder image Files  /  data  
File Role Description
  Plain text file class.tickets.php Class main class file
  Accessible without login Plain text file dbcon.php Data data base connection file
  Accessible without login Image file tick.png Icon pass tick
  Accessible without login Plain text file ticket.css Data main css styling file
  Accessible without login Image file x.gif Icon fail icon

  Files folder image Files  /  mail_temps  
File Role Description
  Accessible without login HTML file admin_notify.html Data main admin email template
  Accessible without login HTML file information.html Data main information email template
  Accessible without login HTML file response.html Aux. main response email template
  Accessible without login HTML file vailed_remove.html Data valid_remove email template
  Accessible without login HTML file validation.html Data validation email template

 Version Control Unique User Downloads Download Rankings  
 0%
Total:3,072
This week:0
All time:1,179
This week:171Up
User Ratings User Comments (7)
 All time
Utility:58%StarStarStar
Consistency:66%StarStarStarStar
Documentation:-
Examples:50%StarStarStar
Tests:-
Videos:-
Overall:40%StarStarStar
Rank:3002
 
Useful package.
4 years ago (Matias)
65%StarStarStarStar
simply doesn't work
7 years ago (Jiri Hanak)
0%Star
We tried to install the packet, the first steps where ok, but...
10 years ago (Rudolf Fiedler)
5%Star
While the ticket system sends an email response to the user, ...
11 years ago (Owens)
27%StarStar
bad class
14 years ago (bleaks mullow)
42%StarStarStar
it seems to miss some files, so you can't use
14 years ago (frank)
7%Star
Thats a very good class .
14 years ago (Josť Filipe Lopes Santos)
70%StarStarStarStar